Shipping Policies

Shipping & Freight - Standard Items Within Canada 

Shipping & Handling for Ontario and Quebec – order value up to $250 is $10 flat rate plus $2.50 handling fee.  Free Freight at $250 ($2.50 handling charge will still apply).  

Shipping & Handling for Canadian Provinces Outside of Ontario and Quebec -  order value up to $500 is $25 flat rate plus a $5 handling fee.  Free freight at $500 ($5 handling charge will still apply)   

Please Note: The screen will automatically display $0.00 shipping & handling on the order summary at check-out before you put your shipping location in. This will update to the actual rates at the next screen, following the shipping location being specified.  

Pick up at any of our branches

We can organize all standard stocking products to be available for a pick up and any one of our locations with no minimum orders, handling fees or freight charges applied.  You can select Pick-Up branch location during the ordering process and we will contact you once your order is ready.  

Outside of Canada

New York, Michigan and Ohio -  order value up to $500 is $25 flat rate plus a $5 handling fee.  Free freight at $500 ($5 handling charge will still apply).

All other locations will receive a freight quote before order is shipped.  The buyer will have the opportunity to arrange own shipping, accept our freight quote or cancel shipment.  All customs and brokerage charges are the responsiblity of the buyer and are not included in any of our freight rates.  

Shipping outside of Canada and order for Export by Buyer

SB Shipping outside of Canada and order for Export by BuyerSimpson’s policy is to offer products for delivery & use in Canada.  Buyer must disclose if product is being exported out of Canada.  SB Simpson has the right to accept or reject exported orders at our discretion.  If product is being shipped outside of Canada, buyer assumes sole responsibility for all customs and duty fees and shall at all times comply with applicable import and export laws.  

Special Handling for Heavy and Freight Extra Items

Unfortunately, certain items are not eligible to be included in our standard freight policies and free shipping policies.  These items are identified online as a Freight Extra item.  SB Simpson reserves the right to charge additional freight and handling fees outside of the standard shipping policies but we will communicate these prior.   At check-out the order will go on hold and an SB Simpson staff member will contact you with the freight options and quote.  The buyer will have the opportunity to arrange own carrier, accept our freight quote or cancel the items from the shipment.  The additional shipping fees may include, but are not limited to “below minimum order fees”,” rural or rush delivery charges”, “Dangerous Goods” and “non-conveyable special handling”fees on top of additonal shipping  surcharges.  

Delivery Address Accuracy

It is up to the buyer to ensure the delivery address is complete and accurate.  SB Simpson is not responsible for orders that are delayed or misdirected or additional fees that accrue due to inaccurate shipping addresses given.