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Customer Survey

Customer Successes & Improvement Opportunities

We are in the process of benchmarking our level of service to our valued customers. Your input is invaluable to us so we may analyze and identify areas for improvement. Moreover, if there is a specific employee who has demonstrated a superior level of service, please let us know! Our ongoing goal is to exceed your expections.

Please rate the following criteria. Thank-you in advance for your feedback!

* 1. Employees are friendly and courteous: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 2. Employees are helpful and professional: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 3. Employees are available when you need them: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 4. Employees possess required product knowledge: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 5. Employees are prompt in their follow-up: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 6. Frequency of on-site support (if applicable): 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 7. Our product range: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 8. Our pricing levels: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 9. Quotation turnaround time (if applicable): 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 10. On-Time delivery: 5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor
N/A Not Applicable

* 11. Importance of ISO Quality System: Important
Not Important

* 12. Importance of on-line ordering: Important
Not Important

* Please select the primary branch you deal with:

* Company Name:

* Completed By:

* Your Title/Position:

* E-Mail Address:

* Telephone:

Comments: